Claims help

When something happens, start with what is safe and certain.

Protect people, prevent further damage when it is safe to do so, document the facts, and contact the appropriate claims channel as soon as practical.

Urgent danger?

Call 911 or the appropriate emergency service first. The website form is not monitored for emergency response.

Your first moves

Four steady steps after a loss.

Get to safety

Prioritize people. Contact emergency services when needed and follow instructions from public authorities.

Limit further damage

Take reasonable temporary measures only when safe. Keep receipts and avoid permanent repairs until the carrier has provided direction.

Document the facts

Record dates, locations, names, photos, and a factual account. Do not admit fault or speculate about responsibility.

Report promptly

Use the carrier claims number or portal shown on your policy documents, then let the agency know how we can help.

Before you call

A little information helps the conversation move.

✓Policy number and named insured
✓Date, time, and location of the incident
✓A short factual description of what occurred
✓Photos, reports, and contact details when available
✓Receipts for reasonable emergency expenses

Where the agency fits

We help you find the right door.

The insurance carrier investigates, evaluates, and decides the claim under the policy. The agency can help you locate reporting information, understand the general process, and communicate when you are unsure where to turn.

Do not send Social Security numbers, medical records, banking information, or other sensitive claim material through the public website form.

Contact the agency